Frequently Asked Questions 

Frequently Asked Questions (FAQs)

Welcome to the Cormier Store FAQ section! Here, we address some of the most common questions our customers have about our products, services, and policies. If you need additional assistance, please don’t hesitate to reach out to us.

Delivery charges depend on the shipping method and your location. We offer:

  • Standard Shipping: Typically the most economical option.
  • Expedited Shipping: Faster delivery for urgent orders.
  • Overnight Shipping: Next-day delivery for orders placed before the cutoff time.

Shipping costs will be calculated and displayed at checkout based on your selected shipping option and delivery address.

We accept the following secure payment methods:

  • PayPal: For a secure and convenient online payment experience.
  • Payoneer: For global transactions, ensuring secure payment handling.

Please ensure that your payment details are accurate to avoid any processing issues.

Delivery times vary depending on the shipping method and your location:

  • Standard Shipping: Typically 5-7 business days.
  • Expedited Shipping: Usually 1-3 business days.
  • Overnight Shipping: Delivered the next business day if ordered before the cutoff time.

Once your order has shipped, you’ll receive a tracking number to monitor its progress.

Shopping on our site is safe and secure:

  • Data Encryption: We use SSL (Secure Socket Layer) technology to encrypt your data during transmission.
  • Payment Security: Our payment processors adhere to PCI DSS (Payment Card Industry Data Security Standard) to protect your payment information.
  • Data Handling: We do not store your credit card information; all payment details are processed securely by our trusted partners.

Here’s what you can expect after placing an order:

  1. Order Confirmation: An email will be sent confirming your order details.
  2. Processing: We will process your order, verify your payment, and prepare it for shipment.
  3. Shipping: You will receive another email with a tracking number once your order has shipped.
  4. Delivery: Your order will be delivered according to the shipping method you selected.

Yes, an invoice is provided for every order:

  • Initial Invoice: Sent via email once your order is confirmed.
  • Shipping Confirmation: Another invoice is sent when your order is shipped, including shipping details and any applicable taxes.

Address changes can only be made if the order has not yet been processed. Contact us as soon as possible with your order number and new shipping details to request an address change.

If you receive a damaged or incorrect item:

  1. Contact Us: Email us at [email protected] with your order number and details of the issue.
  2. Provide Evidence: Attach photos of the damaged or incorrect item if applicable.
  3. Resolution: We will arrange for a replacement or refund as per our return policy.

After your order ships, you will receive a tracking number via email. Use this tracking number on the carrier’s website or contact us for updates on your order’s status.

Yes, we offer international shipping. Shipping rates and delivery times for international orders will be calculated at checkout based on your location.

 

Need More Help?

If your question isn’t answered here or you need additional assistance, please contact our customer support team. We’re here to ensure you have a smooth and enjoyable shopping experience.